Troubleshooting Issues with Computer Peripherals

What are computer peripherals?

Computer peripherals refer to the devices typically plugged in or connected to the computer.

Some of these devices include:

• Mouse 
• Keyboard
• Headset
• Webcam
• Microphone
• Printer

A few things to check before joining a live lesson are:

• Make sure your device (headset, microphone, etc.) is plugged in and turned on.
• Check that you have selected the correct devices before loading into the lesson
• Test your devices in the Adobe Connect waiting room before entering the lesson.

Beginners Troubleshooting Guide

If you're having trouble with your computer peripherals and you're not very tech-savvy, don't worry—many common issues are easy to fix with just a few steps. Here's a straightforward guide to help you troubleshoot:

1. Check the Connections
   • Keyboard or Mouse: Make sure the cables are securely plugged into the correct ports on your computer. If you're using a wireless device, ensure the receiver is plugged in and the device has fresh batteries.
   • Printer: Confirm that the printer is connected to the computer or network properly. Check if the power cable and data cables are plugged in correctly.
2. Restart Everything
   • Computer: Sometimes, simply restarting your computer can fix issues.
   • Peripheral Devices: Turn off your peripheral devices (like printers, external drives, etc.), wait a few seconds, and then turn them back on.
3. Check for Power
   • Peripheral Devices: Ensure that the device is turned on. For devices with power indicators (like a light on a printer), make sure it's lit up.
   • Power Supply: Check that the power cable is plugged in and the power outlet is working. You can test the outlet by plugging in a different device.
4. Update Drivers
   • Drivers: Drivers are small software programs that help your computer communicate with peripherals. Go to the manufacturer's website for the peripheral device, download the latest drivers, and install them.
5. Check for Conflicts
   • Multiple Devices: If you have multiple devices plugged in, try disconnecting them one at a time to see if one of them is causing a conflict.
6. Test with Another Computer
   • Isolate the Issue: Plug the peripheral into another computer to determine if the issue is with the peripheral itself or the original computer.
7. Check Device Settings
   • Settings: Sometimes the problem can be fixed by adjusting settings on your computer. For example, if your printer isn’t working, check the printer settings in your computer’s control panel or settings menu.
8. Check for Error Messages
   • Error Messages: Pay attention to any error messages that appear on your screen or on the peripheral itself. These messages can provide clues about what's wrong.
9. Consult the Manual
   • Manual: Refer to the user manual for your peripheral. It often contains troubleshooting tips specific to that device.

Advanced Troubleshooting Guide

Troubleshooting computer peripherals can be tricky, but here’s a general guide to help you diagnose and resolve common issues:

1. Identify the Problem
   • Peripheral Type: What kind of peripheral is it (keyboard, mouse, printer, etc.)?

   • Symptoms: Is it not turning on, not being recognised, or behaving erratically?

2. Check Physical Connections
   • Cable Connections: Ensure all cables are securely connected. Try unplugging and re-plugging them.
   • Ports: Inspect the USB or other ports for damage or debris. Try connecting the peripheral to a different port.
   • Power Supply: If the peripheral has a separate power source, ensure it is plugged in and turned on.
3. Restart the Computer
   • Sometimes a simple restart can resolve issues by refreshing the system and drivers.
4. Update or Reinstall Drivers
   • Device Manager (Windows): Open Device Manager, find the peripheral under the appropriate category, right-click and select "Update driver" or "Uninstall device" (then restart the computer to reinstall the driver automatically).
   • System Preferences (Mac): Check System Preferences for any available updates or reset the peripheral’s settings.
5. Check for Conflicts
   • Device Manager (Windows): Look for any yellow warning signs or error messages next to the peripheral.
   • System Information (Mac): Check if the peripheral is listed and if there are any errors.
6. Test the Peripheral on Another Computer
   • This can help determine if the issue is with the peripheral itself or your computer.
7. Inspect the software settings.
   • Printing Issues: Check printer settings, ink levels, and paper trays.
   • Mouse/Keyboard: Look at any specific software or customisation settings that might be affecting their operation.
8. Run Troubleshooting Tools
   • Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot, and select the relevant troubleshooter for your peripheral.
   • Mac Diagnostics: Restart your Mac and hold down the D key to run Apple Diagnostics
9. Check for Interference
   • Wireless Peripherals: Ensure there are no devices causing interference (like other wireless devices, metal objects, etc.).
10. Look for Firmware Updates
    • Some peripherals have firmware that can be updated. Check the manufacturer’s website for any available updates.
11. Test Hardware Components
    • For Keyboards/Mice: Check if keys or buttons are sticking or if the device feels physically damaged.
    • For Printers: Ensure there are no paper jams or cartridge issues.
12. Consider Hardware Issues
    • If none of the above solutions work, the peripheral may be defective or damaged and might need repair or replacement.

If you’re still having trouble, providing specific details about the peripheral and the nature of the issue can help narrow down the solution.

Email itsupport@faith.qld.edu.au If none of the troubleshooting tips provide a solution.