Troubleshooting Browser Issues

Managing Multiple Users in Google Chrome

There are many browsers around with different strengths and weaknesses.

At Faith Christian School we recommend using Google Chrome as this is has been tested with our systems for reliability. If you elect to use another browser, please be aware that you may experience a range of issues.

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More than one student? = How to Manage Multiple Google Users (Accounts)

Adobe Connect and Learning@Faith retain Microsoft login information from the previous user, which could prevent the student from watching previous recordings.

A few helpful things to try:

- Separate students login. Please follow: How to Manage Multiple Google Accounts for more instructions

- Clear student's browser history and cache

- Restart the computer

Video: How to CREATE CHROME BROWSER PROFILES for Multiple Google Accounts

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Sad whaleIf you encounter the "Sad whale" error, it might mean that the system has mistakenly identified you as sending too many requests from a particular URL and has temporarily blocked further requests to reduce server load. To resolve this issue, please follow the steps below:

1. Use Google Chrome, as it has been thoroughly tested on our system if you haven't done so already.

2. Have you tried clearing your browser history? Did that fix the issue? 

3. Have you tried using a different network? A mobile hotspot would also be great to test. 

4. Have you tried using a different device, such as a mobile phone, laptop, or tablet?

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Contact IT Support

If the HELP sections above do not resolve your issue, your teacher is unable to assist as they are trained to support your academic needs only. 
Please email itsupport@faith.qld.edu.au , with relevant supporting information such as :

• Full screen shots of the computer screen
• Students first and last name
• The URL of the webpage problem is occurring on EG. https://learning.faith.qld.edu.au/homepage/4591
• A decription of what, when and who the problem is occurring 
• The electronic device  (iPad , Dell laptop E.T.C. ) & web browser (Chrome, Safari ETC) being used at the time

If your issue is urgent please phone the school IT support or reception

 

Managing Multiple Users in MS Edge

For households with multiple students, Adobe Connect and Learning@Faith might retain login information from the previous user, which could affect access to recordings and other resources. To ensure each student has a smooth experience, consider the following steps:

• Separate Student Logins: Ensure that each student has their own profile. Click here to create, manage and delete profiles in Microsoft Edge

• Clear Browser History and Cache: Regularly clearing the browser history and cache can help resolve issues related to login and access. Please click here for more instruction.

• Restart the Computer: Sometimes, simply restarting your computer can resolve various issues.

Resolving the "Sad Whale" Error

If you encounter the "Sad whale" error, it typically indicates that the system has temporarily blocked requests from a particular URL due to excessive re-load. To address this:

1. Switch to Google Chrome: For the best compatibility and to avoid issues, we recommend using Google Chrome if possible.

2. Clear Browser History: Clearing your browser history and cache in Edge might resolve the issue. Follow the steps outlined above to do this.

3. Try a Different Network: Switching to a different network or using a mobile hotspot can help determine if the issue is network-related.

4. Use a Different Device: Testing the connection on another device, such as a smartphone, tablet, or another computer, can help identify if the problem is device-specific.

Contact IT Support

If the HELP sections above do not resolve your issue, your teacher is unable to assist as they are trained to support your academic needs only. 
Please email itsupport@faith.qld.edu.au , with relevant supporting information such as :

• Full screen shots of the computer screen
• Students first and last name
• The URL of the webpage problem is occurring on EG. https://learning.faith.qld.edu.au/homepage/4591
• A decription of what, when and who the problem is occurring 
• The electronic device  (iPad , Dell laptop E.T.C. ) & web browser (Chrome, Safari ETC) being used at the time

If your issue is urgent please phone the school IT support or reception

 

Managing Multiple Users in Firefox

For households with multiple students, Adobe Connect and Learning@Faith might retain login information from the previous user, potentially affecting access to live lessons, watching previous recordings and other resources. To ensure each student has a seamless experience, follow these steps:

Separate Student Logins

Ensure each student uses their own profile in Firefox. To create, manage or delete profiles: click here for more information

Clear Browser History and Cache

Clearing the browser history and cache can help resolve login and access issues. To do this:

1. Click the three horizontal lines (menu) in the top right corner.
2. Select "Settings" from the dropdown menu.
3. Go to "Privacy & Security."
4. Under "Cookies and Site Data," click "Clear Data" and choose what to clear.
5. Under "History," click "Clear History" and select the desired options.

Restart the Computer

Sometimes, restarting your computer can resolve various issues. Make sure to reboot your system to refresh all processes.

Resolving the "Sad Whale" Error

If you encounter the "Sad whale" error, it indicates that the system has temporarily blocked requests due to excessive load. To address this:

1. Switch to Google Chrome: For the best compatibility and to avoid issues, using Google Chrome is recommended.

2. Clear Browser History: Clearing your browser history and cache in Firefox might resolve the issue. Follow the steps above to do this.

3. Try a Different Network: Switching to a different network or using a mobile hotspot can help determine if the issue is related to your current network.

4. Use a Different Device: Testing the connection on another device, such as a smartphone, tablet, or another computer, can help identify if the problem is device-specific.

Contact IT Support

If the HELP sections above do not resolve your issue, your teacher is unable to assist as they are trained to support your academic needs only. 
Please email itsupport@faith.qld.edu.au , with relevant supporting information such as :

• Full screen shots of the computer screen
• Students first and last name
• The URL of the webpage problem is occurring on EG. https://learning.faith.qld.edu.au/homepage/4591
• A decription of what, when and who the problem is occurring 
• The electronic device  (iPad , Dell laptop E.T.C. ) & web browser (Chrome, Safari ETC) being used at the time

If your issue is urgent please phone the school IT support or reception

Managing Multiple Users in Safari

For households with multiple students, Adobe Connect and Learning@Faith might retain login information from the previous user, potentially affecting access to live lessons, watching previous recordings and other resources. To ensure each student has a seamless experience, follow these steps:

Separate Student Logins

Safari doesn’t support multiple user profiles within a single browser instance as some other browsers do. To manage multiple users:

1. Use Different Browser User Accounts: Please click here to create, magage, delete browser profiles

2. Use Different Mac User Accounts: Create separate user accounts on your Mac for each student. Each user account will have its own Safari settings and browsing history.

   • Go to "System Preferences" > "Users & Groups."
   • Click the lock icon to make changes and enter your password.
   • Click the "+" button to add a new user account.

3. Switch Between User Accounts: Each student should log in to their own user account to ensure separate browsing sessions.

Clear Browser History and Cache

Regularly clearing Safari's history and cache can help resolve issues related to login and access. To do this:

1. Clear History:

   • Open Safari and click on "Safari" in the menu bar.
   • Select "Clear History."
   • Choose the desired time range and click "Clear History."

2. Clear Cache:

   • Go to "Safari" > "Preferences" > "Advanced."
   • Check the box for "Show Develop menu in menu bar."
   • Click "Develop" in the menu bar and select "Empty Caches."
3. Alternatively, click here for more information

Restart the Computer

A simple restart can sometimes resolve various issues. Make sure to restart your Mac to refresh all processes.

Kami compatibility issues

Kami seems to have some compatibility issues when using Safari. The Kami iframe embedded within Learning@Faith experiences problems specifically with screen recording functionality when accessed through Safari. Based on our findings, Kami performs optimally and without issues when used on Google Chrome. We recommend switching to Google Chrome for the best experience with Kami.

Resolving the "Sad Whale" Error

If you encounter the "Sad whale" error, it typically means that the system has temporarily blocked requests from a particular URL due to high traffic. To resolve this issue:

1. Switch to Google Chrome: For the best compatibility and to avoid issues, we recommend using Google Chrome if possible.

2. Clear Browser History: Clearing Safari’s history and cache might help. Follow the steps above to do this.

3. Try a Different Network: Switching to a different network or using a mobile hotspot can help determine if the issue is related to your current network.

4. Use a Different Device: Testing the connection on another device, such as a smartphone, tablet, or another computer, can help identify if the problem is device-specific.

Contact IT Support

If the HELP sections above do not resolve your issue, your teacher is unable to assist as they are trained to support your academic needs only. 
Please email itsupport@faith.qld.edu.au , with relevant supporting information such as :

• Full screen shots of the computer screen
• Students first and last name
• The URL of the webpage problem is occurring on EG. https://learning.faith.qld.edu.au/homepage/4591
• A decription of what, when and who the problem is occurring 
• The electronic device  (iPad , Dell laptop E.T.C. ) & web browser (Chrome, Safari ETC) being used at the time

If your issue is urgent please phone the school IT support or reception